Refund & Returns Policy

Thank you for shopping at Cloud Shopping Hub. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Please read our return and refund guidelines below:

1. Return Window

  • You have 7 days from the date you received your item to request a return or exchange.

  • Items requested for return after this period will unfortunately not be eligible for a refund or exchange.

2. Eligibility Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, labels, and accessories intact.

  • You must have the receipt, invoice, or proof of purchase from our website.

3. Non-Returnable Items

Certain types of items cannot be returned or refunded. These include:

  • Innerwear, cosmetics, or personal care products for hygiene reasons.

  • Items purchased on clearance, flash sales, or marked as “Non-Returnable”.

  • Gift cards or downloadable digital products.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team via email at [email protected] or call us at +8809606-203664.

  2. Provide your Order ID and share clear photos/videos of the product showing the issue (especially if it is damaged or incorrect).

  3. Once approved, you can ship the product back to our warehouse address, or we will arrange a courier pickup. (Note: You can add your specific warehouse/office address here if needed).

5. Return Shipping Costs

  • If you received a damaged, defective, or incorrect item, Cloud Shopping Hub will bear the entire cost of return shipping.

  • If you wish to return an item due to a change of mind (e.g., wrong size selected, color preference), the customer is responsible for paying the return shipping fees.

6. Refunds & Timeline

  • Once we receive your returned item, our quality control team will inspect it. We will notify you via phone or email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed immediately. The amount will be credited back to your original payment method (bKash/Nagad/Rocket, Bank Transfer, or Card) within 5 to 7 business days.

  • For Cash on Delivery (COD) orders, refunds will be sent via mobile banking (bKash/Nagad) to your designated number.

Contact Us

For any queries or assistance regarding refunds and returns, please reach out to us:

  • Hotline: +8809606-203664

  • Email: [email protected]

  • Support Hours: Saturday to Thursday, 10:00 AM – 7:00 PM